BANKING AND INSURANCE
A credit or insurance decision without accountability
Scenario
An agent reviews credit applications or insurance claims, including supporting documents, and prepares a proposed decision.
Without control
The agent could approve or reject an application without oversight. A malicious attachment might influence its decision, with no clear human accountability.
With Adaptive Runtime
- Document review and the preparation of a recommendation can be automated.
- The final decision requires human involvement, with visibility of the amount involved and the impact on the customer.
- Evidence is retained of who made the decision and which rules were applied.
Rules and thresholds are tailored to the organisation’s systems and policies during the assessment.